Privacy Policy

No Nape Studio & Printhouse Ltd. (“No Nape,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information in our care.
 

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, place an order, communicate with us, or otherwise use our services.

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Our privacy practices are intended to comply with British Columbia’s Personal Information Protection Act (“PIPA”) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”).

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1. Privacy Officer

No Nape has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy questions, requests, and complaints.
 

Privacy Officer
No Nape Studio & Printhouse Ltd.
#179 – 5489 Byrne Rd
Burnaby, BC V5J 3J1
prinnthouse@nonape.com

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2. Personal Information We Collect

Depending on how you interact with us, we may collect:
 

• Contact information, including your name, business name, email address, phone number, and billing or shipping address.

• Quote and order information, including products, quantities, sizes, customization details, artwork, files, mockups, production instructions, and order history.

• Payment and transaction information, including payment amount, payment method, transaction status, and invoicing information. Full payment-card details are generally processed by our payment providers and are not stored directly by No Nape.

• Communications, including emails, messages, quote requests, form submissions, feedback, and other correspondence.

• Website and device information, including IP address, browser type, device type, cookie identifiers, pages visited, referring pages, and information about how visitors use our website.

• Other information you choose to provide when communicating with us or submitting artwork and files.
   

We collect personal information directly from you, through our website and forms, during transactions and communications, and automatically through cookies and similar technologies.

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3. How We Use Personal Information

We may use personal information to:

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• Respond to inquiries and prepare quotes.

• Process, produce, fulfill, and deliver orders.

• Communicate about artwork, mockups, payments, production, shipping, and customer service.

• Maintain customer, transaction, accounting, and order records.

• Process payments and help prevent fraud or misuse.

• Operate, maintain, secure, and improve our website and services.

• Understand website traffic and visitor behaviour.

• Send promotional communications where you have consented or where otherwise permitted by law.

• Meet legal, tax, accounting, regulatory, and contractual requirements.

• Protect our business, customers, employees, and legal rights.
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We limit our collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

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4. Consent and Your Choices

Where required, we obtain consent before collecting, using, or disclosing personal information. Consent may be express or implied, depending on the nature and sensitivity of the information and the circumstances.

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For example, when you provide contact and order information to request a quote, we understand that you consent to our using that information to respond and provide the requested service.

You may withdraw consent, subject to reasonable notice and any legal, business, or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

You may unsubscribe from promotional emails using the unsubscribe option in the message or by contacting us. You may still receive non-promotional communications relating to active quotes, orders, payments, or our business relationship with you.

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5. Cookies and Analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, understand website traffic, and improve the visitor experience.

These technologies may include:

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• Essential cookies needed for the website to function.

• Functional cookies that remember settings and preferences.

• Analytics cookies, including Google Analytics, that help us understand how visitors find and use the website.

• Marketing cookies, if used, that help measure or personalize advertising.
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Where required, optional cookies are used according to the choices you make through our cookie-consent banner. You can review or change your cookie choices through the available privacy settings or by adjusting your browser settings.

Blocking certain cookies may affect how parts of the website function.

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6. How We Share Personal Information

We do not sell or rent personal information.

We may disclose personal information to service providers that assist us with:

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• Website hosting, online forms, and customer management.

• Payment processing and invoicing.

• Shipping and order delivery.

• Email and business communications.

• Website analytics and cookie consent.

• Accounting, bookkeeping, and business administration.

• Technology, data storage, security, and technical support.
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We disclose only the information reasonably necessary for these providers to perform their services for us. We remain responsible for personal information under our control, including information processed on our behalf by service providers.

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We may also disclose information where required or permitted by law, to protect our rights or the safety of others, or in connection with a proposed financing, sale, reorganization, or transfer of all or part of our business.

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7. Processing Outside Canada

Some of our service providers may store or process personal information outside British Columbia or Canada, including in the United States.
 

When information is processed in another jurisdiction, it may be accessible to courts, law-enforcement agencies, or government authorities under the laws of that jurisdiction. We use reasonable measures to require our service providers to protect the information entrusted to them.
 

Contact our Privacy Officer if you have questions about service providers or processing outside Canada.
 

8. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, accounting, tax, contractual, and legitimate business requirements.
 

When personal information is no longer reasonably required, we securely delete, destroy, or anonymize it.
 

9. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our care. These may include restricted access, account controls, secure service providers, staff practices, and appropriate storage and disposal procedures.

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No method of electronic storage or transmission is entirely secure, and we cannot guarantee that personal information will never be accessed, used, or disclosed without authorization.

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10. Access, Correction, and Deletion Requests

You may submit a written request to:

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• Ask whether we hold personal information about you.

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete information that is no longer required.
   

We may need to verify your identity before responding. Access or deletion may be limited where permitted or required by law, including where information must be retained for tax, accounting, legal, security, or legitimate business purposes.

We will generally respond to access and correction requests within 30 days, subject to any extensions or exceptions permitted by law.
 

11. Questions and Complaints

Questions, requests, and complaints about our handling of personal information should be directed to our Privacy Officer at printhouse@nonape.com.
 

We will review and respond to privacy complaints using our internal complaint process. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
 

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations.
 

The current version will be posted on our website with its effective date. Your continued use of our website or services following an update is subject to the revised policy.