Shipping Policy
Effective Date: 01/11/2025
At No Nape Studio & Printhouse Ltd., we work hard to get your orders to you quickly and safely. This Shipping Policy outlines how we handle processing, delivery, and shipping-related issues.
Shipping Policy
1. Processing & Production Times
Production begins once payment has been received in full, the design proof has been approved, and all garments or products have arrived at our studio.
-
Screen printing and heat pressing: Typically 5–10 business days after all garments have arrived.
-
Embroidery: Typically 10–14 business days after all garments have arrived.
-
In-stock retail items: Typically ship or become available for pickup within 3–5 business days after payment.
Turnaround may vary depending on order size, complexity and current production volume. Rush production may be available for an additional fee. Please contact us before placing your order if you have a required in-hand date.
2. Shipping Options & Costs
We currently ship throughout Canada and to the United States using trusted carriers such as Canada Post, UPS, FedEx, DHL, Purolator and Loomis.
Shipping costs are calculated at checkout for online purchases or included in the quote or invoice for custom orders. Rates depend on the package size, weight, destination and selected service.
Local pickup is available from our Burnaby studio.
3. Delivery Times
Carrier delivery time begins after production is complete and is separate from our production turnaround.
Estimated delivery times after dispatch are:
These are estimates only. Delivery may be affected by carrier delays, weather, customs or seasonal volume.
We currently ship only within Canada and to the United States. Shipping to other international destinations is not yet available
-
-
Canada: 2–8 business days
-
United States: 5–10 business days
-
4. Tracking
Once your order ships, you will receive a tracking number by email. Tracking updates are provided by the carrier and may take up to 24 hours to appear.
5. Lost, Stolen, or Damaged Packages
Once an order has been accepted by the shipping carrier, delivery is managed by that carrier.
If your package is marked as delivered but cannot be located, please contact the carrier directly and notify us so we can help where possible.
If your package arrives damaged, contact us within seven days of delivery and include photographs of the packaging and damaged items. We will assist with the carrier claim process where applicable.
6. Customs, Duties & Taxes
Orders shipped to the United States may be subject to customs fees, import duties, brokerage charges or taxes. These charges are the customer’s responsibility.
No Nape is not responsible for delays caused by customs processing.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Orders returned because of an incorrect or incomplete address may require payment of additional shipping fees before they can be resent.