Refund Policy
Effective Date: 01/11/2025
At No Nape Studio & Printhouse Ltd., we take pride in delivering high-quality custom and retail products. Because most of our items are made-to-order or customized, we have specific guidelines around refunds and returns.
Refund Policy - the basics
1. Custom Orders
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All custom orders are final sale once artwork is approved.
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We cannot accept returns or offer refunds for errors in customer-submitted artwork, spelling, sizing, or design choices.
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If there is a manufacturing defect or printing error caused by us, we will replace or correct the item at no additional cost.
2. Retail (Non-Custom) Items
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For standard retail items (e.g., branded streetwear), we accept returns or exchanges within 14 days of delivery if the item is:
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Unworn, unwashed, and in original condition
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With original tags/packaging
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Customers are responsible for return shipping costs unless the item is defective.
3. Reporting an Issue
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All claims for defects, damage, or incorrect items must be made within 7 days of receiving your order.
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Please email us at nonape.customprints@gmail.com with your order number, photos, and a description of the issue.
4. Refunds
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Refunds (when applicable) will be processed to your original payment method.
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Please allow up to 10 business days for processing, depending on your payment provider.
5. Final Sale Items
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Clearance items, samples, and limited-edition drops are final sale and not eligible for return or exchange.