Shipping Policy

1. Processing Times

• Standard processing for most orders is 5–10 business days before shipment.
   

• Custom orders will require longer processing, depending on artwork approval and production schedules.
   

• Rush services may be available for an additional fee (contact us for details).
   

2. Shipping Options & Costs

• We ship across Canada, the U.S., using trusted carriers such as Canada Post, UPS, FedEx, DHL, Purolator, or Loomis.
   

• Shipping costs are calculated at checkout based on weight, size, and destination.
   

• Local pickup is available from our Burnaby studio.
   

3. Processing Times

All orders are processed after payment is received.
 

• Made-to-Order & Custom Prints: Production time is typically 5–10 business days from payment for screen printing and heat pressing, and 10-14 business days for embroidery, depending on order volume and complexity.
   

• In-Stock Items (Retail Collection): Ship within 3–5 business days from payment. You’ll receive an email confirmation with tracking once your order ships.
  
  ⚠️Please note: We do not begin production until payment is received in full and your design proof (if applicable) is approved.

4. Delivery Times (Estimates Only)

Currently shipping across Canada. International shipping coming soon — join our list to be notified.
 

• Canada: 2–8 business days after dispatch
   

• U.S.: 5–10 business days after dispatch
  
  ⚠️ Please note: Delivery times are estimates only and may vary due to carrier delays, weather, or seasonal volume. Tracking information is provided with every shipment.

5. Tracking

• Once your order ships, you’ll receive a tracking number via email.
   

• Tracking updates are provided by the carrier and may take up to 24 hours to appear.
   

6. Lost, Stolen, or Damaged Packages

• No Nape is not responsible for lost, stolen, or damaged packages once they are in the carrier’s possession.
   

• If your package is marked “delivered” but you haven’t received it, please contact the carrier directly.
   

• If your package arrives damaged, contact us within 7 days with photos so we can assist in filing a claim.
   

7. Customs, Duties & Taxes

• For international orders, customers are responsible for any customs fees, import duties, or taxes charged by their country.
   

• No Nape is not responsible for delays caused by customs.
   

8. Incorrect Shipping Information

• Customers are responsible for providing the correct shipping address.
   

• Orders returned due to incorrect or incomplete addresses may incur additional shipping fees for resending.

Shipping Questions? Contact us at nonape.customprints@gmail.com